ABOUT US
Olivia Montreal was founded in 2008 in the heart of Montreal, built on one clear belief: women deserve clothing that feels refined, comfortable, and truly reliable. The brand began as a small boutique with a carefully curated collection of timeless essentials, where every piece was chosen for its fit, fabric, and the quiet confidence you feel the moment you put it on and it simply feels right.
No fleeting trends. No loud statements. Just thoughtfully selected pieces designed to last and become part of your everyday wardrobe.
At Olivia Montreal, the focus has always been on quality, simplicity, and effortless elegance — clothing that allows women to feel comfortable, confident, and entirely themselves.
What set Olivia Montreal apart from the very beginning was the intention behind it. Careful attention was always given to what women truly need in their everyday lives — clothing that moves with you, looks effortlessly elegant, and maintains its shape and beauty well beyond a single season.
The goal was never to overwhelm wardrobes with endless options, but to simplify them. Clean silhouettes, feminine lines, and thoughtful details come together to create pieces that make everyday style feel natural and effortless.
At Olivia Montreal, every piece is chosen with the belief that true elegance lies in simplicity, comfort, and timeless design.
Over the years, word spread in the most genuine way — women telling other women. Customers returned not only for the clothing, but for the feeling behind it. The calm boutique atmosphere. The trust in quality. The comfort of knowing that what arrives will be exactly what you imagined.
Olivia Montreal became a place women could rely on when they wanted to feel put together without trying too hard. A place where timeless style, thoughtful details, and quiet confidence come together naturally.
Today, Olivia Montreal remains rooted in the same promise it was built on in 2008 — timeless style, premium quality, and a shopping experience designed to feel personal from the moment you discover a piece to the moment it arrives at your door.
Our Promise
We curate pieces you will reach for again and again, clean, feminine silhouettes, refined details, and a premium look and feel. Every order is handled with care, and we stand behind our quality with a 30 day money back guarantee.
Why Olivia Montreal
Timeless pieces thoughtfully chosen for everyday life in Canada
Premium quality you can trust
A smooth, reliable experience from checkout to delivery
A boutique built on quiet confidence, not passing trends
RETURN POLICY
ORDER CONFIRMATION & POLICY ACKNOWLEDGMENT
By placing an order on our website, you confirm that you have read, understood, and agreed to this Return & Refund Policy.
By completing your purchase, you acknowledge that:
- You have reviewed and accepted our return criteria and timelines.
- You agree to follow the return process as outlined below.
- In the event of a chargeback or dispute, this policy—together with all related order and communication records—may be used as supporting evidence.
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RETURNS
If you are not satisfied with your purchase, you may return eligible items within 30 days of delivery, provided that all of the following conditions are met:
**ELIGIBILITY CRITERIA**
- The item is unused, unworn, and unwashed.
- The item is returned in its original packaging and original condition.
- Only normal handling and inspection of the product have occurred (no signs of use beyond what is necessary to check the item).
- The customer is responsible for all return shipping and handling costs.
Returns are typically processed within 7 business days of receipt at our facility. We reserve the right to refuse returns if the product shows signs of misuse, excessive wear, damage, or alteration not attributable to us.
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HOW TO RETURN
To initiate a return, please:
1. Email us at **info@oliviamontreal.com** within 30 days of delivery.
2. Include the following details in your email:
- Order number
- Reason for return
- Photos of the product (required if defective or damaged)
- Your full name and shipping address
3. Wait for our return instructions before shipping the product back.
4. Do **not** send items to the sender’s address on the package unless explicitly approved—unauthorized returns may be rejected.
We strongly recommend using a tracked shipping service and keeping proof of shipment until your return has been fully processed.
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DEFECTIVE OR DAMAGED ITEMS
If your order arrives defective or damaged, please contact us within **2 days of delivery** at **info@oliviamontreal.com** with:
- Your order number
- A brief description of the issue
- Clear photos (or a short video) clearly showing the defect or damage
Once the issue has been verified:
- We may offer a replacement, subject to availability and the nature of the issue.
- In certain cases, a return of the defective item may **not** be required.
Replacements for verified defective items are typically processed within **7–14 business days**.
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LOST OR UNCLAIMED ORDERS
**Lost in transit**
If you believe your package has been lost in transit:
- Please contact our support team with your order number and any tracking information received.
- We will assist you with filing a claim with the courier and, once confirmed lost, arrange a replacement or refund, depending on product availability and your preference.
**Refused / unclaimed / incorrect address**
If a package is:
- Refused at delivery,
- Unclaimed, or
- Returned due to an incorrect or incomplete address provided by the customer,
a **$35 CAD** deduction will be applied to your refund to cover administrative and shipping-related costs.
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CANCELLATIONS & RIGHT OF WITHDRAWAL
You may cancel your order within **30 days of receipt**, in line with applicable Canadian consumer protection principles.
However, because our order fulfillment process is automated, we generally **cannot stop** an order once it has been shipped. If your order has already been dispatched, you may initiate a return after delivery by following the return steps outlined above.
To request cancellation **before shipment**, please email **info@oliviamontreal.com** with:
- Your order number
- A clear statement that you wish to cancel / withdraw from the purchase
If the order has not yet been processed for shipment, we will cancel it and confirm by email. If the order has already shipped, it will be treated as a standard return and:
- The buyer is responsible for all return shipping costs.
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CHARGEBACKS & DISPUTE RESOLUTION
If you experience any issue with your order, we encourage you to contact us first so we can resolve the matter promptly and fairly.
If a chargeback or payment dispute is filed, we will provide your bank or payment provider with supporting documentation, which may include:
- Order confirmation and invoice
- Tracking and delivery details
- Email correspondence and submitted photos/videos
Submitting a chargeback without contacting us first may:
- Delay resolution, and
- Affect your eligibility to place future orders with us.
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IMPORTANT NOTES
- All returns must be sent to our **central warehouse in Asia** at the customer’s expense (address and instructions will be provided after you contact us).
- We are not responsible for delays caused by the courier, customs clearance, or other circumstances beyond our control.
- For hygiene‑sensitive items, any returns received in used, worn, washed, or unsanitary condition will not be accepted and will not be refunded.
- Returns are not free—shipping and handling fees apply and are the responsibility of the customer, unless otherwise required by applicable law.
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CONTACT US
If you have any questions about this Return Policy or need assistance with your order, please contact our Customer Support Team at:
**Email:** info@oliviamontreal.com
We are here to help.
